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Priority Guidelines
🔴
High Priority
- • Site is down or broken
- • Critical functionality not working
- • Security vulnerabilities
- • Data loss or corruption
Response: 4-6 hours
🟡
Medium Priority
- • Feature not working as expected
- • Performance issues
- • Compatibility questions
- • Configuration help needed
Response: 12-24 hours
🟢
Low Priority
- • General questions
- • Feature suggestions
- • Documentation requests
- • Pre-sale inquiries
Response: 24-48 hours
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