Privacy Policy

1. Introduction

Welcome to WooCommerce Form Builder ("we," "our," or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our website (wooformbuilder.com) and our WordPress plugin.

2. Information We Collect

2.1 Personal Information

When you register for an account or purchase a license, we collect:

• Name and email address
• Billing information (processed securely through Stripe)
• License key and activation details
• Support ticket information and correspondence

2.2 Technical Information

We automatically collect certain information when you use our services:

• IP address and browser type
• Device information and operating system
• Plugin version and WordPress version
• Website URL where the plugin is activated
• Usage statistics and error logs (anonymized)

2.3 Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience. You can control cookie preferences through your browser settings.

3. How We Use Your Information

We use your information to:

• Provide and maintain our services
• Process transactions and send purchase receipts
• Manage license activations and validations
• Send important updates about your account or license
• Provide customer support and respond to inquiries
• Improve our plugin and website functionality
• Detect and prevent fraud or security issues
• Comply with legal obligations

4. Data Sharing and Disclosure

We do not sell your personal information. We only share data with:

• Payment Processors: Stripe processes all payments securely
• Email Service: Resend for transactional emails
• Hosting Provider: Railway for secure data storage
• Legal Requirements: When required by law or to protect our rights

5. Data Security

We implement industry-standard security measures to protect your data:

• SSL/TLS encryption for all data transmission
• Secure password hashing (bcrypt)
• Regular security audits and updates
• Access controls and authentication
• Encrypted database storage

6. Your Rights

You have the right to:

• Access: Request a copy of your personal data
• Rectification: Correct inaccurate information
• Erasure: Request deletion of your data
• Portability: Receive your data in a portable format
• Objection: Object to processing of your data
• Withdraw Consent: Withdraw consent at any time

To exercise these rights, contact us at support@mail.wooformbuilder.com

7. Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations. Account data is retained while your account is active. License information is retained for the duration of your license plus 7 years for legal and accounting purposes.

8. Children's Privacy

Our services are not intended for children under 16 years of age. We do not knowingly collect personal information from children. If you believe we have collected information from a child, please contact us immediately.

9. International Data Transfers

Your data may be processed in countries outside your residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy and applicable laws.

10. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of significant changes by email or through a notice on our website. Your continued use of our services after changes constitutes acceptance of the updated policy.

11. Contact Us

If you have questions about this privacy policy or our data practices, please contact us:

12. GDPR Compliance

For users in the European Economic Area (EEA), we comply with the General Data Protection Regulation (GDPR). We process your data based on:

• Consent: When you agree to our terms
• Contract: To fulfill our services to you
• Legitimate Interest: To improve and secure our services
• Legal Obligation: To comply with applicable laws